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Using the VPS mail service in cPanel

On our VPS's you can always use our mail service free of charge, also referred to as 'Carefree Mailing'. With this service you will use our mail services to relay outgoing e-mail. In order to use the mail service, a one-time configuration in WHM of Exim on your VPS is required.

When using the mail service you will no longer have to worry about mails being delivered in the spamfolder due to incorrect reverse DNS or SPF-records, or because a blacklist is blocking mails from your IP-address.

To successfully set this up you will need to perform some configuration changes on your VPS to make sure your VPS and domains are properly authenticated for the use of our platform.

The easiest method for configuring the mail service is using the wizard in the control panel. Click here to immediately be taken to the wizard.

Configuring Exim manually

Use these steps if you're not using the wizard. First, consult this article if you haven't already, in order to retrieve your username and password, as well as to configure the required DNS records for your domain. Then, follow the steps below in WHM.


Step 1

Log in to WHM and go to Home > Service Configuration > Exim Configuration Manager. Once there, click the 'Basic Editor' tab.

whm exim configuration manager


Step 2

Search for Smarthost Support under the tab labeld Mail. Provide the smart host name * Please note there's a space between the * (asterisk) and the host name. Then, click on Save.

whm exim smarthost support


Step 3

In the top, click on the tab 'Advanced Editor' and scroll down to Section: ROUTERSTART. If you prefer using the mail limits as configured in cPanel, instead scroll down to Section: POSTMAILCOUNT.

Add the code below under Section: POSTMAILCOUNT or Section: ROUTERSTART (tip: search your browser for postmailcount or routerstart with ctrl + f):

  driver = manualroute
  transport = remoteserver_relay
  domains = !+local_domains
  route_list = *

whm exim transportstart


Stap 4

Scroll down / search for Section: TRANSPORTSTART and add:

  driver = smtp
  port = 587
  hosts_require_auth = $host_address
  hosts_require_tls = $host_address

whm exim transportstart


Stap 5

Now scroll down to / search for Section: AUTH and add the code below (replace : password by your own user name and password) :

  driver = plaintext
  public_name = LOGIN
  hide client_send = : : password

whm exim auth


Stap 6

At the end of the page, click 'Save' to have the changes take effect. Your now ready to start using the VPS mail service!


Should you have any questions left regarding this article, do not hesitate to contact our support department. You can reach them via the ‘Contact Us’ button at the bottom of this page.

If you want to discuss this article with other users, please leave a message under 'Comments'.



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