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My domain shows the status 'Redemption Period’ or 'Registrar Hold' in WHOIS, what does that mean?

A domain will be put into Quarantaine or Redemption Period status when the domain was active but has been recently cancelled.

The Redemption Period is a period of time which has been set by the registry in which only the registrant of the domain can retrieve this domain. Seeing that this process is not automated, and there are costs involved with the registry, we are obliged to charge a significant fee for the reactivation of the domain.

Below, you will find a summary of the reactivation costs per extension:

  • For .NL, .BE domains who were registered at TransIP:
    €50,- excl. VAT (€60,50 incl. VAT)
     
  • For .NL, .BE domains who were registered at another provider:
    €100,- excl. VAT (€121,- incl. VAT)
     
  • For .EU domains:
    €50,- excl. VAT (€60,50 incl. VAT)
     
  • For .COM, .NET, .INFO, .ORG, .BIZ domains (only possible if they were registered at TransIP):
    €100,- excl. VAT (€121,- incl. VAT)
     
  • For all other extensions the costs can vary. Contact our support through the control panel for more information.

 

If you decide you would like us to reactivate the domain for you, we need your approval for the costs of the reactivation. Furthermore we require certain documents that prove you are the official domain registrant or that you are authorized to act on behalf of the domain registrant. The registry can always ask us for these documents, and we need to be able to provide these documents.

Necessary documents:

  • In the case that the domain was registered to a individual, a Copy ID will suffice.
  • In the case that the domain was registered to a company, a Copy of Chamber of Commerce Commercial Register extract, not older than 3 months.
  • Copy ID for the authorized person registered in the copy of Chamber of Commerce Commercial Register extract.

 

In the case that you are not the registrant of the domain, but you are authorized to act on his/her behalf:

  • Document that states that the official registrant of the domain authorizes you to act on his/her behalf.
  • Copy ID of the owner of the TransIP account that the domain was active in.

 

You can send these documents to our support through the control panel. As soon as we receive the needed documents we can reactivate the domain for you.

Does it concern a .nl domain name that was not previously registered with TransIP?
 

In that case we cannot see who the registrant of the domain name is. The registry SIDN does not give providers access to the registrant details of a .nl domain name that is in quarantine at another provider.

 

If you are the registrant of the domain name you can can request the non-public registrant details from SIDN. The following page explains how you can do this: Where do I find the registrant (owner) of my .nl domain name?
 

After making this request at SIDN, they will send an e-mail to the registrant with two links to the non-public registrant details. It is important that you add one of these links to your message when you contact our support department for reactivating a .nl domain name that was not previously registered with TransIP.

If you do not wish to reactivate the domain, you can choose to wait until the domain is no longer in Quarantine and is free for registration again. After the domain is free again the first person to register the domain with a provider will be the new owner.

For .nl domains you can see when the domain will be free for registration again by doing a WHOIS search at SIDN.nl (the .nl registry).

For other extensions this is, in most cases, not possible. However, the quarantine period will almost always last ±35 days. After these ±35 days the domain will once again be free for registration.

Keep in mind that you will then be at risk of losing the domain if someone registers the domain faster than you.



In this article we have explained how a domain name with the status Quarantine or Redemption Period can be reactivated.

Should you have any further questions regarding this article, please do not hesitate to contact our support department. You can reach them via the 'Contact us' button at the bottom of this page or with the 'Contact' button in your control panel.

If you want to discuss this article with other users, please leave a message under 'Comments'.

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