The EU Data Act has been in effect since 12 september 2025. It aims to boost innovation and fair competition in the EU by making data more transparent and more accessible.
In accordance with the EU Data Act, you will find on this page what customer data is processed, and how you can access and export your data. This way, you are more in control of the data that is generated by the use of our services.
Customer Account Information
Available data:
- Name
- Address
- Phone number
- Email address
- Payment preferences
- Communication preferences
- Processor agreement
- Recent activities
- Account name
Access / Export:
- Viewable via the TransIP Control panel
- Viewable via TransIP API
- Exportable via copy & paste or browser print-to-PDF
- Exportable via 'Request data' button in TransIP Control Panel
Contract information
Available data:
- Contract name
- Product name
- Current status
- Last invoice date
- Next invoice date
Access / Export:
- Viewable via the TransIP Control panel
- Viewable via TransIP API
- Exportable via copy & paste or browser print-to-PDF
- Exportable via 'Download list' button in TransIP Control Panel
Orders
Available data:
- Outstanding orders
- All orders
- Order number
- Order date
- Confirmation date
- Item breakdown in order
Access / Export:
- Orders viewable via the TransIP Control Panel
- Exportable via Download or ‘Send to email’ button in Control panel
- Exportable via copy & paste or browser print-to-PDF
Invoices
Available data:
- Outstanding invoices
- All invoices
- Invoice number
- Issued invoice date
- Paid status
- Total cost
- Cost breakdown per invoice
Access / Export:
- Viewable via the TransIP Control panel
- Downloadable via 'Download' button
- Viewable via the TransIP API
- Invoices can be send to an email addres via the 'Email' button
- Additional views exportable copy & paste or browser print-to-PDF
Domains
Available data:
- Registrant contact details
- Technical contact details
- Administrative contact details
- Nameservers
- DNS-records
- Transfercode
- Transferlock status
- DNSSEC status
Access / Export:
- Viewable via the TransIP Control panel
- Viewable via TransIP API
- Downloadable via 'Download' button in control panel
- Exportable via copy & paste or browser print-to-PDF
Webhosting
Webhosting quotas
Available data:
- Disk quota
- Amount of databases
- Websites & Aliasses quota
Access / Export:
- Viewable via the new control panel
- Exportable via copy & paste or browser print-to-PDF
Webhosting settings
Available data:
- SFTP/SSH access
- Website statistics
- Webfilters
- Secured folders
- Caching / compression
- Index / error pages
- Autogit
- PHP settings
- SSL settings
Access / Export:
- Viewable via the new control panel
- Exportable via copy & paste or browser print-to-PDF
Database
Available data:
- Database name
- Quota
- Status
- Database user
Access / Export:
- Viewable via the new control panel
- Exportable via copy & paste or browser print-to-PDF
Website
Available data:
- Database(s)
- File(s)
Access / Export:
- Viewable via the new control panel
- Files downloadable via sFTP/File manager
- Database exportable via phpMyAdmin
- Back-up downloadable via control panel
Email
Quotas
Available data:
- Current / max e-mail boxes
- Alias usage
Access / Export:
- Viewable via the new control panel
- Exportable via copy & paste or browser print-to-PDF
Emailbox
Available data:
- Email address
- Used space
- Automatic forward from this email address
- Anti-virus status
- Current mailbox status
- Emails
- Contacts
- Filters
Access / Export:
- Viewable via the new control panel
- Viewable via the TransIP API
- Exportable via copy & paste or browser print-to-PDF
- Mails exportable via email program: I want to create a backup of my email (Outlook) or Thunderbird
- Contacts exportable via webmail 'Export' option
Alias
Available data:
- Active alias(ses). Also known as 'Forwards' or 'Mailgroups'
- Configured forward email address(es)
Access / Export:
- Viewable via the TransIP API
- Viewable via the new control panel
- Exportable via copy & paste or browser print-to-PDF
Settings
Available data:
- IMAP server and port
- SMTP server and port
- POP3 server and port
- Webmail link
Access / Export:
- Viewable via the new control panel
- Exportable via copy & paste or browser print-to-PDF
Add-ons for new platform
Available data:
- Add-on type
- ID number
- Size of add-on
- Which e-mailbox it is connected to
Access / Export:
- Viewable via the new control panel
- Exportable via copy & paste or browser print-to-PDF
- Viewable via the TransIP API
VPS
Products
Available data:
- Name
- Country flag
- Data centre location
- Custom name
- Specifications (Cores, RAM, Installed OS)
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Stats
Available data:
- Network stats
- Disk usage
- CPU usage
- Traffic pool
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Mailservice
Available data
- Username / password
- Available mails
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Network information
Available data
- DNS resolvers
- IPv4/IPv6 ranges
- IP-address
- Subnet
- Gateway
- Reverse DNS
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
TCP monitoring
Available data
- Label
- IP-adres
- Port
- Contact
- Exceptions
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
VPS Firewall
Available data
- Application
- Description
- Whitelisted IPs
- Port
- Protocol
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Snapshot / backup
Available data
- VPS name
- Availability zone
- Label
- Size
- Date / timestamp
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Block storage
Available data
- Name
- Availability zone and country
- Size
- Type
- Back-up date and status
- Connected status
- Disk usage in IOPS (graph)
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Monitoring
Available data
- Label
- Limit
- Contact
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
HA-IP
Available data
- Customer given name
- TransIP given name
- IPv4-address
- IPv6-address
- Linked VPS if any
- IPv4 and/or IPv6 address of linked VPS
- Country linked VPS is hosted in
- Availability zone linked VPS is hosted in
- Ports forwarded to linked VPS
- HA-IP IPv6 configuration
- PTR record HA-IP IP-addresses
- SSL certificates linked to HA-IP
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
HA-IP Pro
Available data
- Everything mentioned under HA-IP
- General Health status
- Loadbalancing method
- Healthcheck method
- Health check status of IP-addresses of linked VPSes
-
Health check interval in seconds
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Private network
Available data
- Customer given name
- TransIP given name
- Amount of linked VPSes
- Linked VPSes if any
- Unlinked VPSes if any
- Customer given name of linked and unlinked VPSes
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
SSH keys
Available data
- Description
- Fingerprint
- Date
- Default selection
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Acronis
Available data
- TransIP given name of tenant(s), or customer given name if set
- Size of tenant
- Usage of tenant in relation to size
- Amount of devices using EDR
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
Kubernetes
Available data
- TransIP given name of cluster(s), or customer given name if set
- Kubernetes version used by a cluster
- Cluster-ID (TransIP given name)
- Node-pools
- Note type (comparable to VPS-model e.g. BladeVPS X4)
- Specs of nodes
- Availability zone nodes are hosted in
- Recent events inside the cluster
- Costs so far this invoice period
- Estimated costs for the entire invoice period
- Kubeconfig
Access / Export:
- Viewable via the control panel
- Exportable via copy & paste or browser print-to-PDF
- Kubeconfig is downloadable only
OpenStack
Data can be exported via the methods explained in this Knowledge Base article: